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I think that the best thing about your company is that you just do email. We had our email provider through our web hosting service, a local company, and it was driving us nuts. We looked around the web for either a different ISP or an email service and chose Mailtrust because of both your reputation and the fact that it's what you do 24-7. You let us know immediately if there are problems, and it's great that you keep us posted with details about what the problem is and when it's expected to be resolved.
Steve SpicerHaving been in the web hosting business for the past five years, we know full well the challenges inherent in maintaining premium quality email services. This is why we have such respect for the services provided by Mailtrust. From the viruses to the ever-increasing levels of trickery employed by spammers to the over-zealous ISP that is blocking your server's IP, maintaining a premium-quality email service is definitely a specialist activity.
After we switched our email hosting to Mailtrust, our spam went down to next to nothing, and I personally have not had one falsely labeled spam message in the past year. The customer support is great (for both us and our customers who are using Mailtrust). We are very happy with the level of service and will continue to refer Mailtrust to our customers who are looking for premium email hosting services.
Mailtrust has provided Baseball Factory with an affordable, user-friendly solution to our ever growing email marketing projects. Since we started working with Mailtrust, we have been able to communicate in a more effective manner with our clients.
Jason BuddenIt is the prompt, real, customer service that is my #1 reason to use Mailtrust. No form answers cut-and-pasted together that don't really answer the question. I get real sentences, custom written to answer the exact question that I am asking. This is radically different from every other online company with which I have ever dealt. So while there are occasional hiccups, as there are in any Internet endeavor, I know that I can get an answer and a status, promptly and effectively.
Antoine DurrWhen I entered our company as the "computer guy," I first realized one of our major concerns lied in our email hosting client. The email server was constantly crashing, and I spent many of my working hours consulting with their tech support whom most of the time didn't know why our email was not working properly. I had to setup a temporary gmail account to guarantee that we could always get messages! Around this time I started searching for secure email clients and found Mailtrust. The entire Mailtrust team was very easy to understand and had a thorough knowledge of integration process as well as security and day to day operations. Integration was a breeze and we have not had one problem with our email since joining. The communications of any problems with the server acting up are immediately sent to me, and I am kept in the loop until the problem is resolved. We are 100% satisfied with Mailtrust and hope to be with them for years to come.
Mike EwingI will say I appreciate the communications I receive whenever changes (expected or unexpected) occur. And your customer service staff is far superior compared to others I have worked with in the past. They deserve to be recognized for their conscientiousness, diligence, and professionalism. It is quite refreshing (and unfortunately, becoming more rare) to experience this in the service industry. Keep up the good work!
Bonnie BackstromWe've been through about 5 different mail hosting services in our 8 years of business but have been tremendously pleased with Webmail/Mailtrust the last few. They are by far the most reliable we have run across, and being a very mobile email-based business, it's critical for us.
Kevin KlinkenbergMailtrust has an inexpensive email setup with more than enough memory for those that want to own their own domain name and never change email addresses again.
Mike SpinazzolaWe are an early stage, stealth mode start up in Houston, Texas. We wanted industrial strength email, and with you, we got it. It is fairly priced, always works, and well supported. We can afford it, and it does what we need it to do. Bravo!
Steve LesemWe've been extremely happy with Mailtrust e-mail services. We're a web development firm that in the past offered e-mail to our customers with our own mail server. We found that maintaining the server plus the added problems of spam and blacklisting was making it virtually impossible to manage with our internal resources. That's when we decided to outsource all of our e-mail and become a reseller client for Mailtrust. Now we have much more time and resources to concentrate on our core business, and we can still offer a great, reliable e-mail service to our customers. Mailtrust takes care of the rest. Thanks.
Frank Sterzinger