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Customer Care

We provide immediate support to all designated email administrators on a 24x7x365 basis. Email administrators can be designated in the customer control panel. Please use one of the following methods:

Email Admins can email our Customer Care team directly and expect an immediate response. This is by far the best way to reach us for a timely response to your problem.*
Control Panel Admins can login to their control panel to make a request for support and expect an immediate response. We strive to answer all control panel inquiries immediately.*
Voicemail Administrators can leave a voicemail with us by calling toll-free 866-392-3336, x1. Please be as detailed as possible; include your phone number at the beginning of your message, as well as your company name and your contact name. We will call you back as quickly as we get your message.

* Response times may be delayed when system-wide issues arise.
 For system-wide status updates, please visit our System Status page.

Customer Care is What Makes Us Different

Our dedication to customer support is what sets us apart from everyone else. We've built our company from the ground up with a customer focused philosophy and that philosophy drives every one of our initiatives. We invest a great deal of resources in order to deliver the highest level of service and support possible. Here are some of the ways we stand above the rest:

  • Our team is fully staffed 24 hours a day, 7 days a week, 365 days a year
  • A dedicated Transition Team makes getting started a breeze
  • Immediate responses to all Customer Care inquiries—guaranteed
  • System status alerts through email and/ or mobile text messages
  • Our blog posts frequent updates and important announcements
  • We fully support third party email software and wireless devices
  • Custom support packages are available to to customers with special needs