Systems Engineering Manager

Department: Engineering Operations

Reports to: Director of Engineering

Location: Blacksburg, VA

Classification: Full-Time

As the Systems Engineering Manager, you're in charge of a team of Linux and Windows masters. Your email ninja group works in stealth to fight inefficiencies in our systems. Through careful research and cunning plans, you will determine areas that need improvement, and you will proactively seek solutions; these solutions may be deployed off the shelf, or they may be custom-created by our software development team. When it comes to our Linux and Exchange systems, the buck stops at your door. A sign of a job well done is that the customers never even know you're there because you catch the problems before they happen.

You're a proven leader who's focused on hiring, coaching, and developing a solid team. You're ready to solve problems and keep your team fighting enthusiastically in good times and bad. Your crew will work closely with other teams throughout the company, including being the escalation point for the front-line customer support team, and communicating frequently with engineering and development teams to help them improve the operational efficiency of the systems you manage.

If you want your paycheck:

Responsibilities to the customers (the people who pay us the big bucks) include:

• Proactively solving problems before they even happen
• Enjoying talking with and listening to customers in any situation, including when things get a little shaky
• Keeping our high-profile customers feeling peachy

Responsibilities to your coworkers (the people pounding on your door) include:

• Leading by example to infect your team with enthusiasm for our customers
• Being the top escalation point for technical issues, including system-wide resources such as firewalls, and proactive solution requests that get sent to your team
• Setting development goals for your employees
• Providing your crew with feedback so they always know where they stand

Important Skills and Characteristics:

• 2+ years of management experience of technical professionals in related areas
• 5+ years of relevant hands-on technical experience, and a record of individual achievement
• Great leadership and follow-up skills, customer service skills, and a positive attitude
• Versatile written and verbal skills
• Ability to correspond quickly and courteously
• Attention to detail and ability to master broad system interdependencies
• Extensive knowledge of Linux/Unix operating systems
• Ability to communicate how a change affects the system as a whole
• Experience with common web technologies: http, ftp, ssh
• DNS and Networking fundamentals, including diagnostics with Unix tools
• Skilled in leading projects, especially in deploying and maintaining live end-user systems

You're going to do just fine here if:

• You're looking for a leadership career which offers the opportunity to remain technically hands-on
• You are a respectful, articulate, positive employee who truly believes that serving the needs of our customers is the way in which our company is going to set itself apart from our competitors
• You have a strong positive outlook and have been searching for the opportunity to find an exciting, fast paced environment where your talents will be sharpened and you will be personally driven to work harder than you have ever worked before

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Mailtrust is an EOE employer.

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