Systems Monitoring Architect

Department: Engineering Operations

Reports to: VP of Engineering

Location: Blacksburg, VA

Classification: Full-Time

As the Systems Monitoring Architect at Mailtrust, you're not just in the loop; you make the loop. You're the owner and primary person accountable for the systems that monitor the Mailtrust infrastructure and applications. That means that you design, build, and monitor the infrastructure for our system availability, performance, and capacity. You review off the shelf monitoring products and open source products, and you work with development teams to design and code custom monitoring solutions. You also configure service polling, SNMP trap reception, rules, alerting, real-time views, reporting, and automated tasks associated with the Mailtrust systems (including database, network, application, web, hardware and OS). Since you need to help us keep track of a lot of information, you build and manage an enterprise console that integrates system alerts, metrics, and event management from various distributed monitoring and diagnostic tools.

When things don't work quite right, you troubleshoot all aspects of the monitoring systems while keeping the configuration, flow, and logging in mind. This also includes generating, modifying, and troubleshooting scripts used for monitoring and automating systems recovery.

Architecting and coding is a huge part of your job, but you also keep business in mind. You understand that, by providing both real-time and historical business intelligence on technical systems, you have a big impact on how we work to improve and maintain a fanatical customer experience.

If you want your paycheck:

Your responsibilities to the customers (the people paying us the big bucks) include:

• Monitoring customer-facing services so that our clients get the best service possible
• Providing data that will allow the operational teams to respond to system issues and outages and make sure that problems are dealt with

Your responsibilities to your coworkers (the people pounding on your door) include:

• Working with other departments to provide monitoring requirements on all new systems, applications, databases, and networks being implemented
• Training system operators to use the monitoring systems you have developed
• Working with other departments to develop alerting and escalation procedures
• Providing trending reports and statistics to management and presenting them clearly and accurately
• Participating in post-mortems after system issues and outages

Important skills and characteristics:

• 3-4 years experience in a computer technical field is required, as is 2-3 years of working in an environment with fanatical customer support
• A bachelor's degree in computer science and/or computer engineering or equivalent work experience is preferred
• Strong scripting skills, such as Bash, Perl, Python, PowerShell, Visual Basic
• Deep understanding of large scale enterprise monitoring systems, such as OpenView, Tivoli, MOM/SCOM
• Excellent knowledge of Windows and Linux operating systems and methods to extract performance data
• Experience tuning and customizing application-specific monitoring packages
• The ability to communicate ideas and data both verbally and in writing are key

You're going to do just fine here if:

• You are a respectful, articulate, and positive employee who truly believes that serving the needs of our customers is the way in which our company is going to set itself apart from our competitors
• You are able to multitask and prioritize
• You require minimal supervision and can handle a high level of independent decision making
• You have a strong positive outlook and have been searching for the opportunity to find an exciting, fast paced environment where your talents will be sharpened and you will be personally driven to work harder than you have ever worked before

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Mailtrust is an EOE employer.

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