Linux Operations Administrator

Department: Systems Operations

Reports to: Noteworthy Operations Manager

Location: San Antonio

Classification: Full-Time

As a Linux Operations Administrator, your job is to serve as the face of our company by working with our Noteworthy email team to handle expected system failures and informing our external customers when such failures occur. When things don't work perfectly, you step up to the plate. You are an independent troubleshooter who always has our customer's best interest at heart.

This job is just like every other support position you've ever had in the past in one way: we expect that you're going to get things done in an expeditious and professional manner. The similarities stop there. We aren't like those typical, stuffy, boring, micro-managing companies who put customer satisfaction at the bottom of their to-do lists.

We invest serious time and energy into making sure that you have the knowledge and the tools that you need in order to serve our customers. After all, you work in the fast-paced, Internet-driven industry where you will be expected to eat, sleep, and dream about making our service better for our customers. They expect nothing less.

If you want your paycheck:

Your responsibilities to the customers (the people paying us the big bucks) include:

• Corresponding quickly, efficiently, and courteously
• Reactively responding to expected system failures and educating customers
• Serving as an escalation point for Customer Care Representatives to help answer questions about the email control panel, the webmail interface, DNS issues, network fundamentals, or any other component of our services

Your responsibilities to your coworkers (the people pounding on your door) include:a

• Keeping coworkers posted on expected system failures and troubleshooting the actual problem
• Keeping yourself educated and up to date on our industry, our products, and our services
• Educating yourself about changes and updates to our product

Important skills and characteristics:

• Bachelors degree in Computer Science or equivalent work experience preferred
• Some experience in a computer technical field
• If you've ever used troubleshooting tools relating to spam, search logs, DNS hosting, DNS research, or basic diagnostics then you're in good shape
• A solid understanding of web technologies
• The ability to communicate and provide excellent support and customer service through various communication media such as telephone and email
• Linux experience is a requirement; Red Hat experience is preferred; Red Hat certification is a plus
• Basic knowledge of network fundamentals, server computer hardware and software, DNS, and system services (Apache, FTP, SSH)
• Technical certifications preferred (RHCE, RHCT, CompTIA, MySQL, CCNA, and CCIE)
• Being a quick learner who is willing and able to grasp concepts of current technologies that are required to help customers

You're going to do just fine here if:

• You are a respectful, articulate, positive, employee who truly believes that serving the needs of our customers is the way in which our company is going to set itself apart from our competitors
• You are able to multitask and prioritize
• You enjoy working for a 24x7 company
• You require minimal supervision and can handle a high level of independent decision making
• You want to soak up new technologies and techniques for successfully interacting with our customers because you know that it is through them that we are going to become #1 at what we do
• You have a strong positive outlook and have been searching for the opportunity to find an exciting, fast paced environment where your talents will be sharpened and you will be personally driven to work harder than you have ever worked before

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Mailtrust is an EOE employer.

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