Microsoft Exchange Engineer

Department: Engineering Operations

Reports to: Systems Engineering Manager

Location: Blacksburg

Classification: Full-Time

As the Microsoft Exchange Engineer, you will lead the design, architecture, implementation, security and support of Mailtrust's large scale hosted Exchange messaging server environments. With an eye on the future, you'll help us shape a vision for enhancements and future product offerings, especially when it comes to system reliability and performance. You also lead project teams, prepare scope documents and project plans, and design and implement best practices for system performance, interoperability, and automated provisioning.

You're responsible for things like system structure, sizing, configuration, performance optimization, and scaling; documentation; long-range requirements; operational guidelines; and protection. Using your passion for and knowledge of Exchange systems, you develop internal tools and practices for efficient and effective operations and support. A problem identifier and solver, you evaluate the analysis of the short-term or long-term capacity needs for messaging systems. You also provide direction for hardware/software specification and design activities.

Your deep knowledge of Exchange systems extends to advanced Exchange messaging and collaboration server technologies and advanced troubleshooting techniques at the server and application level. You're well versed in high availability (HA) setups, email protocols (SMTP, IMAP, and POP), Active Directory, DNS, Exchange centric hardware deployment, and data communications networks. Plus, you know a lot about current Exchange operation strategies including data recovery, performance tuning, transaction log replay, replication, and mail flow.

Essentially, you're an Exchange whiz who knows how to help us build and maintain a great product that will keep our customers happy.

If you want your paycheck:

Your responsibilities to the customers (the people paying us the big bucks) include:

• Keeping the system running consistently and reliably
• Identifying and solving problems at the server and application level
• Planning and building product updates that will have a meaningful impact on the customer experience

Your responsibilities to your coworkers (the people pounding on your door) include:

• Creating a vision for enhancements and giving your team the knowledge, tools, and support they need to make it happen
• Working with minimal supervision performing complex messaging-related tasks
• Interpreting monitoring stats and providing solutions and direction
• Developing internal tools that will keep us effective and efficient so that we can provide the best customer support possible

Important skills and characteristics:

• 4+ years of related messaging experience is a must
• MCITP certification (or demonstration of the equivalent knowledge) is required
• MSCE: Messaging certification is preferred
• Ability to interpret and write complex powershell scripts
• Experience with large scale production messaging and collaboration systems
• Basic programming skills and the ability to read and understand SQL syntax
• Great leadership skills, interpersonal skills, and a positive attitude
• Versatile written and verbal skills and presentation abilities

You're going to do just fine here if:

• You're looking for a career that will help you continue developing and expanding your technical knowledge and grow within the messaging field
• You are a respectful, articulate, positive, employee who truly believes that serving the needs of our customers is the way in which our company is going to set itself apart from our competitors
• You have a strong positive outlook and have been searching for the opportunity to find an exciting, fast paced environment where your talents will be sharpened and you will be personally driven to work harder than you have ever worked before

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Mailtrust is an EOE employer.

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