Frequently Asked Questions

• What do I get for $14.45 a mailbox?

  Hosted Exchange is designed to take all the worries of implementing and maintaining Exchange off your shoulders, so you get a lot for the price.

  First, it's because you will never have to do anything to support it, unlike in-house Exchange solutions and even regular hosted Exchange solutions. Comparing Hosted Exchange to regular hosted Exchange is not an apple-to-apple comparison.

  Second, Mailtrust will provide you with a dedicated and certified Customer Care Team that's responsible for managing and supporting your Exchange environment and infrastructure 24x7x365.

  Third, our Hosted Exchange high availability configuration enables us to deliver 100% application uptime, guaranteed or you'll be refunded up to 100% of your monthly fee.

  Fourth, we charge no setup fees, even for wireless services.

  Fifth, our premium spam filtering and anti-virus solution comes standard for every Hosted Exchange customer.

  Last, Hosted Exchange's full MAPI compatibility means you get all the functionality of Exchange, whereas many hosted Exchange solutions have limited functionality because they only have POP3 or IMAP access.

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• Can I incorporate shared calendaring, contacts and public folders with Hosted Exchange?

  Absolutely. The Mailtrust Hosted Exchange solution offers collaboration for all Exchange users within the same domain. You're free to schedule meetings and share calendars with other Exchange users within your domain. Even better, you can also create contacts in the Global Folder that can be shared by all Exchange users within the domain; as well as set up, manage and modify Public Folders available for the same set of users.

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• How do end users access Hosted Exchange?
  1. Users can access Hosted Exchange through a client such as Outlook 2007 or Entourage 2008 (Mailtrust provides either with each mailbox).
  2. Users can also log into https://www.mailtrust.com/login (Internet Explorer is the preferred browser, Firefox allows a limited feature set).
  3. You cannot access the Hosted Exchange by Terminal Service connection.

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• How do end users access Hosted Exchange wirelessly? Is it compatible with Outlook Mobile Access?

  There are several ways your users can wirelessly access their Hosted Exchange mailboxes. We offer BlackBerry Enterprise Server licenses from Research in Motion (RIM), ActiveSync for Windows Mobile devices (including Direct Push technology), Good Mobile Messaging software, and iPhone access.

  NOTE: An unlimited data pack from your wireless service provider is recommended. iPhone requires a new two-year AT&T service plan and the latest version of iTunes.

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• Can end users access Hosted Exchange using an iPhone?

  Yes, Hosted Exchange supports the iPhone using ActiveSync. Customers who would like to use their iPhone with ActiveSync for Hosted Exchange will need to purchase an ActiveSync license for their device. Remember that Mailtrust does not charge a setup fee for iPhone access.

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• Can we keep the same email addresses that we have now?

  Yes, you can keep the same email addresses and it takes just a few simple steps to make it happen. Our Customer Care Team can help you through the process.

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• Can I configure email addresses within the same domain to use both Exchange and Noteworthy® managed mail services?

  Yes. This is called split domain routing and requires us to set up specialized domain routing on our end. This service is offered, but there are a few considerations that you should discuss with a Mailtrust mail Support Specialist before implementing.

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• Would this "split domain routing" allow shared calendars, contacts and tasks between the Noteworthy and Exchange users?

  Unfortunately, calendars, contacts and tasks cannot be shared between Noteworthy and Exchange users.

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• Does Hosted Exchange run on a dedicated server for each customer or is it shared?

  Mailtrust's Hosted Exchange runs in a shared environment. This is the most cost effective way for customers to take advantage of the features of Exchange, while keeping cost to a minimum. We do offer dedicated Exchange environments. If you're interested in this type of set up, please inquire with a Mailtrust Sales Consultant.

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• What's the main difference between Dedicated Exchange and Hosted Exchange at Mailtrust?

  At Mailtrust, Dedicated Exchange requires that you run and manage Exchange on a separate and dedicated server that's supported by a team of Mailtrust experts. Hosted Exchange, on the other hand, delivers the benefits of Exchange on a shared Exchange environment that's managed by Mailtrust.

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• Can I manage storage allocation sharing on a per user basis, regardless of the domain, or is it on a per user basis within the same domain? Are there any restrictions on mailboxes sizes?

  Each mailbox is initially provisioned and configured with 2 GB of allocated storage space. The administrator can also add storage in 1GB increments, which can be assigned and managed through the control panel.

  A mailbox can have up to 10GB of extra storage space, but we strongly recommend that each mailbox does not exceed 5 GB.

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• What happens when a user approaches their storage quota?

  Users receive a warning message when they approach their storage limit and the administrator can also manage the information in the Control Panel. When their user reaches the limit, they will not be able to send mail, but will still be able to receive it.

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• Is my mail encrypted? What options do I have to accomplish encryption for mail?

  All communication between clients (OWA/Outlook/Entourage) is secure via HTTPS. By default, mail is not encrypted. There is client based third party software available that runs locally, and will encrypt sent and received mail. Mailtrust, however, does not provide or support this service and is something that each customer would need to setup and support.

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• Is there a limitation on the number of domains or mailboxes I can host?

  There is no limit. The administrator can request new domains and configure domain aliases whenever they wish. We also do not place a limit on the number of mailboxes.

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• Are mailbox level restores possible?

  We store 30 days worth of ALL deleted email, and 30 days of deleted mailboxes on the server, so the need for mailbox level restores is eliminated. Additionally, we guarantee an immediate recovery of items deleted within the last 30 days and 6 hours for mailboxes deleted in the last 30 days.

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• How long should I expect it to take to set up the Hosted Exchange Service?

  Mailtrust will provision your domain in up to 24 hours. We do suggest planning ahead, scheduling the redirection of your Mail Exchange records, since it can take up to 72 hours for this data to replicate to all the Domain Name Servers on the Internet. Our Customer Care Team can help you with this process as well as provide you with the necessary documentation.

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